Terms &
Conditions

These terms apply to everyone who trains at Premium Fitness, 3rd Floor, 321 Kandy Road, Dalugama, Kelaniya — whether you hold a membership, a personal training package, or a single day pass. They also cover your use of this website and the member booking app.

By joining the gym, buying a package or booking a session, you agree to them. If you do not agree, please do not use the gym or the app.

We may update these terms from time to time. The current version is always on this page with the date it took effect at the top. If we make a change that materially affects what you have already paid for, we will tell you by SMS.

Memberships are personal to you and cannot be shared, lent or transferred to someone else, except under the family rates we sell as a single plan.

• A one-time admission fee of 1,500 LKR is payable when you first join. It is included in Gold packages and is not charged on day passes.
• Your membership starts on the day you pay and runs for the term you bought — monthly, or the fixed length of a transformation programme.
• Staff register you in person. There is no online sign-up, so nobody can open an account in your name.
• We may ask for photo ID to confirm who you are.

Published opening hours are Monday to Sunday, 6 AM to 10 PM. We may close for public holidays, maintenance or events, and will give notice where we reasonably can.

You log in with your phone number. The first time, we send a one-time code by SMS and you choose a password. That number is how we identify you, so keep it current — tell us straight away if it changes or you lose the SIM.

• Keep your password to yourself. Anything done from your account is treated as done by you.
• Tell us immediately if you think someone else has access to your account.
• Do not use anyone else's account to book, cancel or check in.

If your package includes coached sessions, you book them yourself in the app, or staff book them for you at the counter.

• Your package sets how many sessions you get per calendar month. Unused sessions do not carry over into the next month.
• A session you book is a request until your coach accepts it. You will get an SMS once it is confirmed.
• You are assigned one coach. If they leave or change hours, we will assign another and your remaining sessions carry across.
• Some members are set to morning-only or evening-only times. If that applies to you, the app will only offer slots in that window — ask us to change it.

Sessions run for the length shown when you book. If you arrive late, the session still ends at its scheduled time so the next member is not held up.

Plans change and we would rather you told us than simply not turned up — a cancelled slot can go to somebody else.

• You may cancel a session in the app up to the cut-off shown on the booking screen. Inside the cut-off, call the gym instead.
• A cancelled session goes back into your monthly allowance.
• If you do not attend and did not cancel, the session is marked as a no-show and counts against your allowance for the month.
• If we have to cancel — a coach is ill, the gym is closed — the session goes back into your allowance and we will help you rebook.

Training is physical and carries risk. You take part at your own risk, and you confirm that you are medically fit to exercise.

• Tell us about any injury, illness, medication, pregnancy or condition that could affect your training — before your first session, and whenever something changes.
• See a doctor before starting if you are in any doubt at all.
• Stop immediately and tell a staff member if you feel unwell, dizzy or in pain.
• Our coaches write programmes for general fitness. They are not doctors, physiotherapists or dietitians, and nothing they tell you is medical advice.

If you have a heart condition, high blood pressure, a recent surgery or any chronic illness, please get written clearance from your doctor before training with us.

Everyone deserves a floor that is safe, clean and free of hassle. While you are here:

• Wear proper training shoes and clean workout clothing.
• Wipe down benches and machines after you use them, and put weights back on the racks.
• Share equipment during busy hours and do not leave belongings on machines between sets.
• Do not drop or throw weights except in the designated area.
• No alcohol, illegal drugs or performance-enhancing substances on the premises.
• Treat staff and other members with respect. Harassment of any kind ends your membership immediately.
• Ask before filming or photographing anyone else. Changing areas are strictly no-camera.

Under-16s may not train unsupervised. Members aged 16 and 17 need written consent from a parent or guardian.

Bring as little as you can. Lockers, where provided, are for use during your session only — we do not guarantee their security and nothing may be left overnight.

We are not responsible for loss of or damage to your property on the premises, except where the loss is caused by our negligence.

Prices are shown on our pricing page and are in Sri Lankan Rupees (LKR). Fees are payable up front, before the term or package starts.

• We may change prices, but never for a term or package you have already paid for.
• If a payment fails or falls into arrears, we may suspend access until it is settled.

Refunds are handled under a separate policy. See the Refund Policy — in short, a package with sessions already taken is non-refundable.

We may suspend or end your membership without refund if you seriously or repeatedly break these terms, put other people at risk, or behave abusively towards staff or members.

You may end your membership at any time by telling us in person or in writing. Ending it early does not automatically entitle you to money back — see the Refund Policy.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything else that cannot lawfully be limited.

Beyond that, our total liability to you is limited to the amount you have paid us in the twelve months before the claim. We are not liable for indirect or consequential loss, or for loss of earnings.

These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have exclusive jurisdiction over any dispute arising from them.

Questions about any of this? Ask at the counter, call 076 037 8191, or email hello@premiumfitness.lk. We would much rather explain something than have you guess.